Quote #22942

“First off, notice my real name, I am a real person, a real customer.

When something like this happens and you customers are losing precious time and money and are damaging their relationships with clients, YOU TELL THE TRUTH. If the truth is “we have no clue how long this will take”, then that’s what you tell them. We are all still waiting, and all we get from you guys is “working on it, soon”. Well of course you are working on it, you’d be idiots if you didn’t. It’s not an answer unless you’re a politician. That’s not how you treat people who depend on your service. You give them an ETA and you offer them compensation.

So, it is 18.44 pm here in London. How long?”

– from the YouSendIt forums

Quote #22941

“I’ve send an email 5 days ago and gained no reply. I am continually charged by your company and I’m not using that kind of service. I was not even emailed that I was being billed in the credit card. I was not notified that I was being charged. It started July 2012. I was not completely aware. Until my mom, asked me what I am I paying 15$? This has been a major concern in the family. So pls abusing my account. This is my continuous concern since I was charged for something I am not using. This is totally unjust and 15$ is killing me. With due respect I want to hear from you guys. What are you gonna do with this? Are you gonna bill me for life? So STOP this. I am not using this account, seems like once in a month, as you can see with your data and it’s not even worth a dollar. This is unfair, I was billed immediately without even prior notice or email.”

– from the YouSendIt forums

Quote #22940 – “Help not helful”

“Your directions say to go to the received recently panel of the overview page.  How do I get to the overview page?????? where is the recently received panel?????  ther is nothing like that on my sign in page. or home page of possibly my “over view page?” You programmers need to start calling things by one name, not 75 different names for the same thing.  It has become increasingly difficult to keep up with computer stuff as programmers can’t seem to call their ass an ass.  What is an overview page????”

– from the YouSendIt forums

Quote #22939

“‘FREE’ TRIAL?  NOTHING BUT A FRAUDULENT SCHEME.  I AM CONTACTING CA. STATE ATTORNEY TO PROCEED AGAINST THIS SO-CALLED INTERNET ‘SERVICE.’   THIS ENTITY IS ONLY SET UP TO DEFRAUD CONSUMERS OF $14.99.  NO DIFFERENT FROM THOSE CORRUPT NIGERIANS BENT ON PROFITING FROM UNSUSPECTING INTERNET USERS.

KAREN C LEE  LAKE ELSINORE, CA.  3/7/2013″

– from the YouSendIt forums