The Sour Lemon Lady

This entry is part 25 of 26 in the series The Retail Report

A lady came and asked if there was a graduation tassel on hold for her and it was supposed to be at customer service for her. I said I didn’t have anything like that for her (asking her name and what kind it was supposed to be).  She said that she talked to the manager directly about it and she had gotten a call from “some girl with a fancy name” last week and told them to hold it, even though she had gotten it months before.  So I spent about 5 to 10 minutes trying to track down the manager (he wasn’t there), then asked if any of the gear representatives knew about any tassel on hold for this lady by the manager.  No one knew.

I eventually asked the gear department supervisor if she knew where the manager would put something like that and she said she didn’t know, so she called him, left him a message, and we waited for him to call.  In the mean time I went back and told the lady we don’t know anything about this item and I resumed to ask the lady for her number so we can call her back when we found out more info about it.

The manager calls during this time and says he didn’t know anything about it, so we ask the lady again who called her and asked her how she paid for it. She eventually says she did a phone order, which would still imply that a gear department rep would have helped her. The supervisor asked me if Web would have it, but I told her they would only have it if THEY did the web order, not if the lady had talked to the gear manager about it since they are COMPLETELY different departments with different procedures and managers. So the lady looked through her call log to see who called her, and it was the web department.

Once we found that out, I said I would call them, and then the lady accused me all of a sudden — “SEE YOU SHOULD HAVE CALLED THEM, SHE WAS TELLING YOU THAT WEB HAD DONE IT OVER AND OVER BUT YOU SAID NO NO NO NO”

All I could say was “Ummm…”  I eventually called Web and they brought down her stupid tassel and she left.

LIKE ITS MY FUCKING FAULT SHE DIDN’T FUCKING KNOW WHO SHE TALKED TO AND SHE SAID THAT PETER KNEW ALL ABOUT IT BUT HE DIDN’T KNOW ANYTHING.

FUCK THAT LADY FUCK HER