The 20 Dollar Issue

This entry is part 26 of 26 in the series The Retail Report

A customer said that he placed 20 dollars and some change on the counter for a mug.  The total of the transaction was about 10.79 for the travel mug (which looks like it was a 9.99 mug).

When the cashier rung up the mug and began to bag it, the cashier turned away and then the money was no longer there.  The cashier turned to see that only 80 cents was there.

The customer claimed to me personally that he had “handed” her the first bill.  This did not jive with the security footage as we did not see him place any bill in her hand directly, and only saw him place things on the counter, which may or may not have included the bill in question.

The cashier said she seemed to think the customer had placed the 20 back into his pocket only to take it out again and place it on the counter, but she wasn’t entirely sure.

My take on it, is if that he had somehow put the 20 back into his pocket before he started putting change on the counter, it’s possible that ALL of his hand motions directly motioning to the counter might not be any bills at all, but only the coins after he was digging through his pockets.  I know for sure that it didn’t seem like he handed her anything directly.

As an aside, the cashier mentioned that the guy had exchanged a shirt that he had “won” earlier that day with a clothing rep for an even exchange with no money.  This all happened at about 6:20 pm.

At closing, 7:00 pm, he said he essentially wanted to take the mug without paying for it because he was “out 20 dollars.”  I told him we couldn’t let anything out of the store without it being paid for, so he eventually agreed to give me his information and his name, and then he bought the mug “again.”  I told him prior to this that we were gonna have an officer come by and help with the situation because I didn’t want to question the cashier out in the open or anything like that and make the guy mad.  He said he had to go, at which point he paid for the mug.

I had another cashier count out that register, just to make sure no conflict of interest arose.  The customer had basically agreed that the register hadn’t opened at all, plus I never saw it open on the video, so there’s that, as well.

What ended up happening after all of this, was my manager basically met the customer halfway and offered a 20 dollar gift card for the store that was to be picked up by his daughter.  I never heard anything more about it getting picked up after a couple of times of asking if it ever was, and it wasn’t.

 

#23071: Amuka -> davepoobond

Amuka: I was told I can get a refund here and I’m not leaving until I get it.

davepoobond: what are you trying to get a refund for, my heart?

Amuka: spleen

davepoobond: no, sir, the spleen is non-refundable

davepoobond: it says right on it

Amuka: I bought it last week and the cashier said I can return it here

davepoobond: the cashier was wrong, and so are you

Amuka: pfft. well, I want to talk to a manager

davepoobond: i am the manager

Amuka: you guys didn’t tell me this is non refundable. how is this fair?

davepoobond: lifes not fair

davepoobond: thats when they told you

Amuka: you know what? forget it. I’m done with this store. you guys are so unprofessional!

Amuka: I am a faculty member and should not be treated this way!

davepoobond: i dont even know why you’re calling a cardboard box behind a bar a store

Amuka: you shut up!

davepoobond: fine with me, i dont get paid to talk to you

Amuka: I’m never coming back. NEVER

davepoobond: good, that would do me a favor

 

Quote #22977: This Service

“Well, I tried it fo free and decided it had value to me in my work.

I convinced my boss that the company should provide this to me to share large files with my customers.

He finally agreed and now after one use I it doesn’t work!!!!!!!

Thanks YouSendIt I can now eat crow and ask my boss to cancel the subscription!!!!!!!!!!!!!!!!!!”

– From the YouSendIt forums

 

Quote #22951: You Send It are Useless

“Every time I try to use it, it prompts me to ‘Log in’. OK, I log in. Then it says: This account is already registered. pleaseLog in. So I log in again. Then it says  This account is already registered. pleaseLog in. So I log in again. Then it says This account is already registered. pleaseLog in. So I log in again. Then it says This account is already registered. pleaseLog in. So I log in again. Then it says… well, you get the picture. IT DOESN’T WORK. Then, when I attempt to contact customer support, the Caht box window resizes itself so the ‘send’ button is cut off. So No chat is possible. So I try to email. ‘Still loading’ after 55 minutes.

So I upgrade. BIG MISTAKE. Now I’ve just PAID top have the message  This account is already registered. pleaseLog in. So I log in again. Then it says This account is already registered. pleaseLog in. So I log in again. Then it says This account is already registered. pleaseLog in. So I log in again. Then it says This account is already registered. pleaseLog in. So I log in again. Then it says… USELESS GARBAGE. Goodbye.”

– from the YouSendIt forums

 

Quote #22942

“First off, notice my real name, I am a real person, a real customer.

When something like this happens and you customers are losing precious time and money and are damaging their relationships with clients, YOU TELL THE TRUTH. If the truth is “we have no clue how long this will take”, then that’s what you tell them. We are all still waiting, and all we get from you guys is “working on it, soon”. Well of course you are working on it, you’d be idiots if you didn’t. It’s not an answer unless you’re a politician. That’s not how you treat people who depend on your service. You give them an ETA and you offer them compensation.

So, it is 18.44 pm here in London. How long?”

– from the YouSendIt forums

 

Quote #22651

A guy in a normal, not very interesting-looking denim long sleeve shirt is walking by davepoobond.  One of the employees of the store is walking behind him, sort of chasing him a little.

Employee: “Hey, that’s a nice shirt.”

Guy doesn’t hear him or ignores him.

Employee: “Hey that’s a nice shirt, man!”

Guy stops and turns around.

Guy: “Huh?”

Employee: “I said that’s a nice shirt.”

Guy: “Oh. Thanks…”

Guy walks off.

– at davepoobond’s job

 

The Sour Lemon Lady

This entry is part 25 of 26 in the series The Retail Report

A lady came and asked if there was a graduation tassel on hold for her and it was supposed to be at customer service for her. I said I didn’t have anything like that for her (asking her name and what kind it was supposed to be).  She said that she talked to the manager directly about it and she had gotten a call from “some girl with a fancy name” last week and told them to hold it, even though she had gotten it months before.  So I spent about 5 to 10 minutes trying to track down the manager (he wasn’t there), then asked if any of the gear representatives knew about any tassel on hold for this lady by the manager.  No one knew.

I eventually asked the gear department supervisor if she knew where the manager would put something like that and she said she didn’t know, so she called him, left him a message, and we waited for him to call.  In the mean time I went back and told the lady we don’t know anything about this item and I resumed to ask the lady for her number so we can call her back when we found out more info about it.

The manager calls during this time and says he didn’t know anything about it, so we ask the lady again who called her and asked her how she paid for it. She eventually says she did a phone order, which would still imply that a gear department rep would have helped her. The supervisor asked me if Web would have it, but I told her they would only have it if THEY did the web order, not if the lady had talked to the gear manager about it since they are COMPLETELY different departments with different procedures and managers. So the lady looked through her call log to see who called her, and it was the web department.

Once we found that out, I said I would call them, and then the lady accused me all of a sudden — “SEE YOU SHOULD HAVE CALLED THEM, SHE WAS TELLING YOU THAT WEB HAD DONE IT OVER AND OVER BUT YOU SAID NO NO NO NO”

All I could say was “Ummm…”  I eventually called Web and they brought down her stupid tassel and she left.

LIKE ITS MY FUCKING FAULT SHE DIDN’T FUCKING KNOW WHO SHE TALKED TO AND SHE SAID THAT PETER KNEW ALL ABOUT IT BUT HE DIDN’T KNOW ANYTHING.

FUCK THAT LADY FUCK HER