The computer is a resource that is used in everyday operation as a customer service representative. We say it is to help customers and to manage day-to-day operations of the cashier department, however we know that is only 25% of its use. Keeping up to date on fashion trends and celebrity gossip is tantamount to doing any actual “work” on the vestige known as the computer at the customer service desk.
How to Avoid Helping Customers
Furiously typing away at a computer makes it seem like you are very very very busy when in fact you’re not. Just don’t make eye contact and they’ll probably move on to the next register.
How to Avoid Helping Underlings
There are several folders on the desktop at your disposal to get those pesky cashiers off your back. It’s not your fault that they used the last copy of the availability form that had a big “ORIGINAL” written across it — oh no. But it certainly becomes your problem when cashiers are biting at your ankles and looking at you with dumb stares with their hand half-way inside of an empty folder wondering how to get what they need.
Just tell them “I’ll get it later.” Then never get it. That way someone else can do it and you don’t have to worry about shit. If it is important enough they’ll figure out a way to get it.
How to Deflect E-mail
If you feel so inclined to check the E-mail inbox, there are a number of things you could do. You could help each customer, but why would you do that when you could have someone else do it for you? Simply forward it all to the applicable managers and they can sort it out. Or why even do that? Forward it all to your supervisor and have him deal with it. You don’t get paid enough to deal with stupid bull shit.
Hell, just delete it all while you’re at it. No one needs the stupid bullshit customers spout in their stupid e-mails, after all.
How to Hide What You Are Doing
Sometimes it may not be inconspicuous when one of those assholes from the corporation come by and walk through the store and wonder why there are people in line at a register or why a cashier is standing around doing nothing (there’s never a happy medium with these guys). Always keep a blank, open tab and switch to it whenever you see someone that may get you into trouble walk by.