“Well, I tried it fo free and decided it had value to me in my work.
I convinced my boss that the company should provide this to me to share large files with my customers.
He finally agreed and now after one use I it doesn’t work!!!!!!!
Thanks YouSendIt I can now eat crow and ask my boss to cancel the subscription!!!!!!!!!!!!!!!!!!”
– From the YouSendIt forums
“Every time I try to use it, it prompts me to ‘Log in’. OK, I log in. Then it says: This account is already registered. pleaseLog in. So I log in again. Then it says This account is already registered. pleaseLog in. So I log in again. Then it says This account is already registered. pleaseLog in. So I log in again. Then it says This account is already registered. pleaseLog in. So I log in again. Then it says… well, you get the picture. IT DOESN’T WORK. Then, when I attempt to contact customer support, the Caht box window resizes itself so the ‘send’ button is cut off. So No chat is possible. So I try to email. ‘Still loading’ after 55 minutes.
So I upgrade. BIG MISTAKE. Now I’ve just PAID top have the message This account is already registered. pleaseLog in. So I log in again. Then it says This account is already registered. pleaseLog in. So I log in again. Then it says This account is already registered. pleaseLog in. So I log in again. Then it says This account is already registered. pleaseLog in. So I log in again. Then it says… USELESS GARBAGE. Goodbye.”
– from the YouSendIt forums
“First off, notice my real name, I am a real person, a real customer.
When something like this happens and you customers are losing precious time and money and are damaging their relationships with clients, YOU TELL THE TRUTH. If the truth is “we have no clue how long this will take”, then that’s what you tell them. We are all still waiting, and all we get from you guys is “working on it, soon”. Well of course you are working on it, you’d be idiots if you didn’t. It’s not an answer unless you’re a politician. That’s not how you treat people who depend on your service. You give them an ETA and you offer them compensation.
So, it is 18.44 pm here in London. How long?”
– from the YouSendIt forums
Last week my wife and I purchased a new computer. We ran into some difficulties while setting it up so we called the customer support phone number we found in the manual.
I picked up the phone and called the number. A man answered the phone and I explained the problem to him.
He began rattling off computer jargon. This confused us even more.
“Sir,” I said politely, “Can you explain what I should do as if I were a small child?”
“Okay,” the computer support guy said, “Son, could you please put your mommy on the phone?”